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PRODUCT RETURNS • REGISTRATION • SUPPORT

Connect Customers.

Build Relationships.

White-label digital experiences that make the right thing the easy thing — capturing downstream product and customer data, from point-of-sale to recovery.

Circularity. Made Simple.

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We partner with forward-thinking brands and leaders in sustainability, retail, and circular economy transformation.

From Australia to Europe, we deliver measurable impact through collaboration with innovators committed to lasting change.

Turning In-Store take back into Customer Connection and Measurable ROI

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What our Clients have told us

We even see customers coming back specifically to hand in their shoes and collect their reward... which shows the system is working very well in terms of building loyalty and repeat visits

Rowen Slagter-Pormes

Management, RunnersWorld Hoorn

The steps were self-explanatory. Customers responded positively.

Customers are very curious about what actually happens to the shoes

Wim

Entrepreneur, Intersport Ermelo
What makes this data valuable is not just transparency, but control. For the first time, we can link consumer returns at retail directly to operational circular outcomes.
 
This is essential for building a circular system that brands can rely on at scale.

 

Danny Pormes

CEO, FastFeetGrinded

Proud to contribute to a better future— and this is only the beginning.

For store teams, the process was easy to run, which is essential if you want circularity to become part of daily retail operations.

The combination of simplicity, customer engagement, and data-driven transparency is what makes this approach stand out.

This is exactly the direction our industry needs: moving from isolated efforts to a reliable, scalable, and insight-led system that retailers and brands can build on together.  

Ron Bruinenberg

Retail & Expansion Manager, EK Netherlands

How It Works

A simple, three-step, white-labeled experience your customers will love.

Snap a Photo

Customer starts the return by taking a quick product photo in your branded web app.

Instant AI Recognition

Our AI validates product type, brand and model* to confirm eligibility in seconds.

Return & Capture Data

Verified returns are linked to customer, product, time, and location for actionable insights.

Why Choose Utilitarian

Turn your product take-back program into a source of customer engagement, actionable data, and measurable impact.

Engage Customers & Build Loyalty

Turn returns into a brand touchpoint with white-label experiences that keep customers in your digital channels.

 

Capture Actionable Data

From product brand and category to customer details, location, and time — all verified and in real-time.

Compliance & Future-Proofing

From CSRD in Europe to global EPR mandates, our solutions keep you ahead of regulatory change. We capture the data you need today—ready for the standards of tomorrow.

Specialist Circularity Expertise

We focus solely on the customer link in the circular economy—an often-overlooked gap. Our innovation-led approach ensures the right data is captured, turning customer participation into measurable outcomes.

Deliver Measurable Impact

Report on ESG outcomes, loyalty shifts, and circularity goals with confidence.

Activating Circularity: A Data-Driven Product Return Pilot

A proven, six-month program that turns product take-back into customer engagement, actionable data, and measurable impact — ready to launch in your retail environment.

 

Planning & Setup

Month One

  • Align with your brand tone and store setup.

  • Custom signage, staff training, and loyalty integration.

Live In-Store Pilot

Months Two to Six

  • QR signage in up to 10 locations.

  • AI captures product and customer data in real time.

  • Integration with loyalty rewards or discounts.

  • Reporting per store every two weeks. 

Reporting

End of Month Six 

  • Full insights report with ESG and loyalty metrics.

  • Recommendations for scaling.

  • Optional stakeholder presentation or workshop.