Capture verified customer emails and product data the moment someone brings back an item in your store. Reward them. Sell to them again. At €1–3 per email.
Every year, customers bring thousands of used products back to the stores that sold them. Almost none of those customers leave a name. Almost none of those products leave a record. The transaction is invisible by design.
EU residents generate 16 kg of textile waste per person per year. 82% of it is post-consumer. Almost all of it leaves the retail relationship the moment it enters the home. The customer who brings it back is the one you want.
A platform for retail stores. A customer brings back a returned item, scans a QR code on a poster, and gets a reward. You get their email, the product they brought back, and an audit-ready record of where it goes next. All in 20 seconds. No hardware. No app. No IT project.
Runnersworld Eindhoven, Netherlands.
No app download. No staff training. The customer scans a poster, the platform handles the rest, and the value flows back into your CRM.
They scan one QR code at the counter. No app download, no staff training needed.
A discount or store credit, your choice. Issued instantly. The customer leaves happy.
Captured with consent. Goes straight into your CRM.
Full visibility on where it went. Audit-ready when the sustainability team asks, or when EPR schemes start asking for brand-level evidence.
Send a targeted offer or loyalty reward. The collection moment paid for itself.
An in-store take-back is a different category of lead. The customer walked in. They own your product. They are in a replacement-consideration window. They handed you their email at the moment of highest intent.
| Signal | In-store collection | Paid social | Popup | Loyalty |
|---|---|---|---|---|
| Verified in-store visit | ✓ | ✗ | ✗ | ~ |
| Known product owned | ✓ | ✗ | ✗ | ~ |
| Active replacement window | ✓ | ✗ | ✗ | ✗ |
| Discount issued at capture | ✓ | ✗ | ~ | ✗ |
| Product-level segmentation | ✓ | ✗ | ✗ | ✗ |
Without the platform, the customer walks in, walks out anonymous, and leaves no record. With the platform, the same interaction generates a verified email, a product record, and a sellable lead.
Drag the sliders. The numbers update instantly. Then book a 20-minute walkthrough with your figures.
Three sliders. No form. No submit button.
Numbers are based on industry benchmarks (DMA / Litmus 2024) and our own deployment data. Your figures will vary by store, category, and average order value.
A six-month pilot across Runnersworld and INTERSPORT stores in the Netherlands, including the launch of The Loop circular concept store. 1000+ customers participated. 1500+ scans with product-level data. Email capture at €1–3 per address.
5-store pilot to 9-store ongoing deployment. 1,000+ customers. 1,500+ scans. 12-month customer commitment.
Read the full case study“What makes this data valuable is not just transparency, but control. For the first time, we can link in-store collection directly to operational circular outcomes.”
“The combination of simplicity, customer engagement, and data-driven transparency is what makes this approach stand out. This is exactly the direction our industry needs.”
“The steps were self-explanatory. Customers responded positively. Customers are very curious about what actually happens to the shoes.”
20 minutes. We’ll show you the numbers for your stores.